Return & Refund Policy
Last updated: 2026-11-06
This Return & Refund Policy explains how Frost Buddy handles eligible return and refund requests.
Return Window
You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.
How to Request a Return
To start a return, contact us at live4dving@workhere.store with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.
Return Shipping
Return Shipping Responsibilities If your return is due to damage, incorrect shipment, or the product not meeting your expectations, Frost Buddy will provide a prepaid return shipping label..
Refunds
After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.
Order Cancellation
If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.
Contact
For return or refund questions, please contact us at live4dving@workhere.store.
Store-Specific Conditions
- Frost Buddy Return & Refund Policy If your Frost Buddy order isn’t right, you have 30 days from the purchase date to start a return.
- After this 30-day window, refunds and exchanges are no longer available.
- Return Eligibility To qualify for a return, the item must be: Unused and in its original packaging Purchased directly from the Frost Buddy website Items bought from retailers or other websites must be returned through those sellers’ policies.
- How to Return an Item All returns must be initiated via the returns portal linked on our contact page.
- Please do not send any items back without starting your return through this portal first.
- Return Shipping Responsibilities If your return is due to damage, incorrect shipment, or the product not meeting your expectations, Frost Buddy will provide a prepaid return shipping label.
- For all other reasons, customers are responsible for return shipping costs.
- Damaged or Wrong Items If you receive a damaged product or the wrong item, please initiate a return through the portal and be prepared to provide a photo of the issue so we can investigate promptly.
- Inspection and Refund Process Once your returned item arrives at our warehouse, we will inspect it.
- If it meets eligibility requirements, your refund will be issued to your original payment method within 5 to 10 business days.
- Exchanges Frost Buddy does not process direct exchanges.
- To change size, color, or product, please return your original purchase for a refund and place a new order for the desired item.
- Questions or Support If you have any questions about returns or eligibility, please use the contact page or email us directly at stephaniestephens953774@outlook.com.